Refund & cancellation policy

1. How refunds work here

Because digital products are delivered instantly and cannot be handed back, we do not offer refunds for a simple change of mind. We do refund when something has genuinely gone wrong. Every request is reviewed by our team, and the creator is informed.

2. When we refund

• The file or access was not delivered, or is corrupted or cannot be opened, and the creator or we could not fix it.
• The product is materially different from its description, or is clearly not what was advertised.
• You were charged more than once for the same product, or were charged without authorising it.
• The product breaks our rules (for example it infringes copyright or contains malware).

3. When we usually don't

• You changed your mind, no longer need the product, or bought it by mistake and have already downloaded or used it.
• The product works as described but did not give the result you hoped for.
• The request is made after the refund window (see below).
• The product was free, or the order was already refunded.

Each request is looked at on its facts and these lists are guidance, not an exhaustive rule.

4. Time limit

You must request a refund within 4 days of the payment being confirmed. After that, we can only help with duplicate or unauthorised charges and policy violations. This policy is the same for every store on Kreodify; individual creators cannot change it.

5. How to ask

• Sign in and open Account > Help, choose "Problem with a purchase?", pick the order and what went wrong, and explain the problem briefly.
• If you have not downloaded or opened the product yet, any reason is fine. After a download, refunds are considered only if the file does not work, is not as described, is the wrong product, or you were charged twice.
• You can make one request per order. You can follow its status in your account.
• If you can't sign in, or the problem is a payment you don't recognise, use the Contact page.

6. Decisions and timing

• We review requests and may approve the full amount, a partial amount, or decline with a reason.
• Approved refunds are sent to the original payment method through our payment gateway. Banks and card networks usually take 5 to 7 working days to show it; UPI is often faster.
• When a refund is completed, your access to that product is removed and the creator's earnings for the sale are reversed.

We will never ask you to pay anything to receive a refund, or for your card details, PIN or OTP.

7. Cancellation

An order can be cancelled only before you pay. Once a payment is confirmed the product is delivered instantly and the order can no longer be cancelled; it can only be refunded under this policy.

If you started a payment and did not finish it, nothing is charged and the order expires by itself.

8. Money deducted but no product

Sometimes a bank deducts money but the payment is not confirmed. Your order status updates automatically within a few minutes: open Account > Orders and use Check payment status. If the payment cannot be confirmed, the bank returns the money to you automatically, usually within 5 to 7 working days.

If it has not come back after that, write to us on the Contact page with your order ID and the payment reference from your bank or UPI app.

9. Chargebacks

Please contact us before raising a dispute with your bank; we can usually resolve it faster. Chargebacks raised for products that were delivered as described may lead to account restrictions.