Help centre

Answers to the most common questions about buying and selling.

Orders and downloadsFind your purchases and download your files.Problem with a purchaseFile not working, wrong product or charged twice? Tell us here.Refund policyHow and when refunds are decided.Sell on KreodifyOpen a store and start selling.Contact usTalk to the support team.

Frequently asked questions

What is Kreodify?

Kreodify is a marketplace where independent creators sell digital products such as e-books, courses, apps, videos, templates and more. You buy directly from the creator; Kreodify handles checkout, payment verification and delivery.

How do I get my purchase?

As soon as your payment is verified, the product appears under Account → Downloads. Download links are private and short-lived, so they cannot be shared.

Is my payment secure?

Payments are processed by a licensed payment gateway. Kreodify never sees your card or UPI details, and an order is marked paid only after the gateway confirms the exact amount.

Can I get a refund?

Digital products have a limited refund window. If something is wrong with a purchase, go to Account → Help → "Problem with a purchase?"; every request is reviewed. Read the full refund policy for details.

How do I sell on Kreodify?

Create a creator account, set up your store, add your products and submit them for review. Once approved, your store has its own link you can share anywhere.

How much does it cost to sell?

Opening a store is free. The platform keeps a commission on each sale; you can see the exact rate for your account in your creator dashboard.